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Hypercore Fitness
Hypercore FitnessHypercore Fitnes AppVisit & Free TrialRegistration IssuesMy InfoMembersPayment MethodsCorporateGroup ClassPersonal TrainingInBody / Fitness Data / EquipmentFit SitesEntry/Exit Fit SitesInvoice/Uniform No.
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  • Hypercore Fitness

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      Visit Hypercore Fitness at
      ＊Website
      ＊FB Facebook Page
      ＊IG Instagram
      for information on Fit Sites, Products, Service and FAQ!
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      If you have any questions, please contact Hypercore Fitness Online Customer Service.

      Customer Service Hours: Mon - Sun 09:00 - 23:00
      we'd love to hear your comments and suggestions!

      Note: On-site security personnel assists with emergency safety only and will not be able to answer your questions. Please contact us via Hypercore Fitness Online Customer Service!
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      Visit Hypercore Fitness website https://hypercore.com.tw/m or download Hypercore's App for Fit Site info, address, opening hours, real-time traffic, capacity and area. You can also find some of these information posted on-site.

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      Hypercore Fitness provides the following workout equipment, first aid equipment and staffing. Hypercore has the right to make relevant adjustments base on the development of the fitness industry.

      【Fit Site Facilities and Staffing】
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      You must be over the age of 15 to sign-up for Hypercore Fitness App account and to purchase any of the Products & Services in the App.
      If you are under the age of 20 (minor), you must ask your guardian to agree and sign our consent form. Those who successfully sign-up or purhcase as a minor is considered to have the consent from their guardian.
      Violating the age limit is deemed a breach of contract.

      【Hypercore Privacy Policy】and【Guardian Consent Form】

  • Hypercore Fitnes App

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      Download Hypercore Fitness App
      * Go to Apple Store or Google Play and search for "Hypercore Fitness"



      IOS


      Android

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      Hypercore Fitnes aims to continuously optimize our App platform to provide better fitness experience. If you receive an App update notification, please update immediately!
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      If your Hypercore Fitnes App crashes upon opening, please check if it is the latest version. You can also try to delete and reinstall the App.

      If the above attempt does not fix the issue, please contact Hypercore Fitnes LINE@ Customer Service.

  • Visit & Free Trial

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      Available Fit Sites: City Hall, Neihu Chenggong, Xinyi Songren,Zhonghe Zhongshan,Taichung Taiwan Boulevard,LinKou shiwei,Taoyuan Arts District
      Available Time: Available during business hours.

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      Visit & Free Trial does not require appointments. Simply download Hypercore Fitness App and register → claim [One-time trail] on homepage → click [COLLECT NOW]

      Note: Please be sure to read details in App before you claime and use the e-coupon.


  • Registration Issues

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      Have you already signed-up for a Hypercore account with your mobile number? Each mobile number can only sign-up once.
      Sign-up is limited to using mobile number with country codes that can be found on the list in Hypercore Fitness App. If your mobile number is under a country code that is not on the list, please purchase a Taiwan prepaid card from convenient stores.

      Note: When entering mobile number, please include the first digit.
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      Please check that your SMS and E-mail settings do not blocking promotional/advertising messages and that your reception/internet signal is normal.
      If you still do not receive the verification code, please contact Hypercore Fitness LINE@ Customer Service. Please be ready to provide the mobile number you registered with, carrier, phone model and version of operating system.

      Note: If you use your family/friend's mobile number to register, the verification code will be sent to their number (same for E-mail).

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      Open Hypercore Fitness App → click [login]→ select [Forgot Password?] → enter your registered mobile number → select [Verify] → enter the verification code you receive → enter new password → log-in with new pass word.

      Note: When entering mobile number, please include the first digit.

  • My Info

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      Please make sure to provide accurate and real information.

      To edit Registration Info (name, gender, birthday, mobile number, ID and photo):
      contact Hypercore Fitness LINE@ Customer Service. Please be ready to provide relevant documents as proof.

      To edit Basic Info (E-mail, height, weight and emergency contact):
      open Hypercore Fitness App → select [MY INFO] → select Account & Information → Personal Profile or Emergency Contact→ select [Save] after editing.

  • Members

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      With "Day Pass", you can enter our Fit Sites and enjoy the fitness equipment and open spaces on-site!

      Note: Includes use of fitness equipment and open spaces. Other Products / Services not included.
      Open spaces are only available when no classes are taking place. Please refer to the monitors next to the spaces for reference. Classrooms are not available for usage.
      "Day Pass" does not include Group Class or Personal Training.
      "Day Pass" is available from moment of purchase to 23:59:59 the same day

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      Open Hypercore Fitness App → select [My Info] →select [Day Pass] → select the pass you wish to purchase → select [BUY NOW] and you will see the payment
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      Hypercore Fitness [Annual Membership] is a one-year subscription membership with monthly automatic deductions (an average savings of 20%). It offers even greater benefits for members committed to long-term fitness

      * Enter our Fit Sites and enjoy the fitness equipment and open spaces on-site!
      * Free InBody Scan x1 per month!

      Note: "Annual Membership" Includes use of fitness equipment and open spaces. Other Products / Services not included.
      Open spaces are only available when no classes are taking place. Please refer to the monitors next to the spaces for reference. Classrooms are not available for usage.
      "Annual Membership" does not include Group Class or Personal Training.
      Please refer to [FIT SITES] for opening hours, address and other information.
      InBody Scan cannot be accumulated and cannot be reissued or redeemed as cash after expiration.
      Validity of InBody Scan each month is same as the dates of your "Subscription Membership".
      Ex: If your "Subscription Membership" is 12/5-1/4, your InBody Scan for the month starts on 12/5 and ends on 1/4.
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      Companion Membership allows you to choose any four days during the membership period to invite a friend to join you in working out at Hypercore Fitness.

      【Send Invitations】
      1.You can send 4 invites per membership period.
      2.The Invitee is suppose to go to the same fit-site.
      3.Only one invitation allowed per date. Invitations cannot be sent during suspended period.
      4.Once an invitation is sent, you can only delete it in the app before it is used or expires. After deletion, the invitation count will be restored.
      5.The issuer must accompany the invited friend to enter and exit the venue together.

      【Receive Invitations】
      1.Invitations can be received through two access: Hypercore APP and Hypercore LINE@.
      2.Enter the invitation code to claim the invitation.
      3.Invitations must be used on the specified date and at the designated venue. You can enter the venue by opening the access barcode on the Hypercore APP or the official Hypercore LINE@. There is no limit to 4.the number of entries and exits on the day of use.

      Path to access the Hypercore APP:
      Open the access barcode on the APP homepage.
      APP Member Center → Companion Training → Click on Invitation Information → Open the access barcode

      Access on the Hypercore LINE@:
      Hypercore official LINE@ → Member Center Page → Claim Companion Training → Click on Invitation Information → Open the access barcode
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      【Annual Subscription】
      - Subscribe: The yearly membership is currently active.
      - Suspended until yyyy/mm/dd: The membership is currently on leave.
      - yyyy/mm/dd Expire: The membership contract is expiring on the specified date, displaying the last available day for membership usage.
      - Frozen : There are outstanding fees to be paid; the membership cannot be used until the fees are settled.

      【Monthly Subscription】
      - Subscribe: The monthly subscription membership is currently active.
      - Suspended until yyyy/mm/dd: The membership is currently on leave.
      - yyyy/mm/dd Expire: After canceling the monthly subscription membership, the last available day for membership usage is displayed for the respective period.
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      Hypercore Fitness "Subscription Membership" is not only a great deal, but also comes with additional values and services! With "Subscription Membership", you can...
      * Enter our Fit Sites and enjoy the fitness equipment and open spaces on-site!
      * Free InBody Scan x1 per month!

      Note: "Subscription Membership" Includes use of fitness equipment and open spaces. Other Products / Services not included.
      Open spaces are only available when no classes are taking place. Please refer to the monitors next to the spaces for reference. Classrooms are not available for usage.
      "Subscription Membership" does not include Group Class or Personal Training.
      Please refer to [FIT SITES] for opening hours, address and other information.
      InBody Scan cannot be accumulated and cannot be reissued or redeemed as cash after expiration.
      Validity of InBody Scan each month is same as the dates of your "Subscription Membership".
      Ex: If your "Subscription Membership" is 12/5-1/4, your InBody Scan for the month starts on 12/5 and ends on 1/4.

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      Open Hypercore Fitness App → select [MY INFO]→ select [Subscription] → select the ""Subscription Membership"" plan you wish to purchase → select [BUY NOW] and you will be guided through the payment process.

      Please refer to our website or log-in Hypercore Fitness App to check our latest ""Subscription Membership"" plans! Note: Membership subscription is successful after payment is made.

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      If you want to change your [Monthly Subscription Membership] please be sure to contact the online customer service before the deduction date to assist you in the subsequent replacement process.
      There will be a handling fee for the replacement plan. This fee is an administrative fee and is non-refundable.
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      If you wish to transfer your Subscription Membership, please contact Online Customer Service.
      Each Subscription Membership can only be transferred once.
      Handling fee will apply and is non-refundable.
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      Members with 【Subscription Membership】can change their designated Fit Sites once every 12 months. Handling fee will apply and is non-refundable.
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      Open Hypercore Fitness App → select [MY INFO] → select Memership Info → select [Usage Record] to see your visit log.

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      To suspend your "Subscription Membership", contact Hypercore LINE@ Customer Service.
      ＊Please be ready to provide relevant documents, such as flight tickets, doctor's notes, company letters, etc...
      ＊Maximum Membership suspension is 1 month (30 days) per application. Once suspension date is up, Subscription Membership will continue automatically.



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      System Set Up Fee will be applied if you are a
      * new Subscription Member.
      * member who lost their "Subscription Membership" due to incomplete payment.
      * member who cancelled "Subscription Membership" and re-subscribed.

      This fee is applicable whether this is your first time subscribing or re-subscribing to our "Subscription Membership" services. This administrative fee includes set up of entry/exit QR Code, your data, InBody and credit card fees, which are non-refundable.

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      Subscription Membership" is activated the moment payment is successfully made and also means that you agree to authorize Hypercore Fitness App to automatically deduct the monthly subscription payment.

      There will be total of 3 deduction attempts for each Billing/Deduction Date, which gives you the opportunity to change your credit card or make up payment if the attempts failed.
      Ex. 4/22 Subscribed to Membership and paid first period + System Set Up Fee
      4/22 - 5/21 First Membership Period
      5/15 First Deduction Attempt for next period
      If this attempt fails, the system will notify you via mobile text + E-Mail. You can check with your bank and choose to change your credit card/make up payment with the same card.
      5/16 Second Deduction Attempt for next period
      If this attempt fails, the system will notify you via E-Mail. You can check with your bank and choose to change your credit card/make up payment with the same card.
      5/21 Third Deduction Attempt for next period
      If this attempt fails (cut off point at 06:59:59am), the system will notify you via E-Mail and stop your "Subscription Membership".

      Note: Billing/Deduction Date is SIX days before your subscription membership expiration date. Please note your Billing/Deduction Date. No refund will be made after we charge you for new subscription membership.
      Each period of the "Subscription Membership" starts on the same day. Ex. 4/22-5/21, 5/22-6/21, 6/22-7/21, etc...
      Billing/Deduction Date is also on the same day, unless if the date falls on the 29th, 30th or 31st, the system will automatically move the Billing/Deduction Date to the 28th.

      If you have any questions regarding to payment, please contact Hypercore Fitness LINE@ Customer Service BEFORE the next Billing/Deduction Date of your "Subscription Membership" (not including day of)!
      If your "Subscription Membership" has already expired, you will have to subscribe again and pay the System Set Up Fee.

      FAQ you might be interested in
      "Subscription" Billing Date, Validity, Period
      Change Credit Card or Make Up Payment for "Subscription"
      "Subscription" System Set Up Fee
      "Join "Subscription"
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      To change credit card for【Subscription Membership】payment
      1. Add a new credit card:
      Open Hypercore Fitness App → select [MY INFO] → select [PAYMENT] → select [Add new credit/debit card] and follow the instructions.

      2. Select the right card
      With the new card added → select [MY INFO] → select your Subscription Membership card → select [Change] next to your credit card number → select the card you wish to change to → select [Save].

      To make up for missed【Subscription Membership】payment
      Open Hypercore Fitness App → select [MY INFO] → select your Subscription Membership card → select [REPAY] to complete make-up payment.

      NOTE:
      Credit card used to make up payment is for one time billing only and will not be recognized as the credit card for auto-billing.
      Payment can only be make up before the end of Membership and is not available if the Membership has expired.


  • Payment Methods

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      Open Hypercore Fitness App → select [MY INFO] → select [PAYMENT] → select [Add new credit / debit card] and follow the credit card authorization process.

      You can add multiple credit cards and choose the one you wish to use each purchase; except for "Subscription Membership" which has to be bound to one card for automatic monthly deduction. You can change the credit card you wish to bind for "Subscription Membership" anytime.
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      To change credit card for【Subscription Membership】payment
      STEP 1. Add a new credit card:
      Open Hypercore Fitness App → select [MY INFO] → select [PAYMENT] → select [Add new credit/debit card] and follow the instructions.

      STEP 2. Default Payment
      With the new card added → select [MY INFO] → click [Payment] → select a credict to set as default payment method
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      Please check that the credit card you wish to delete is NOT bound to any ""Subscription Membership""; if it is, please add a new card for the ""Subscription Membership"" before you delete the other card.

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      Hypercore Fitness App takes credit card payment only.
      Other vendors or vending machines in Hypercore Fit Sites might offer other payment methods, please check before you purchase.
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      When payment fails on the deduction date, it results in payment failure. Possible reasons include insufficient balance, insufficient credit limit, or expired card. Payment needs to be made up through the app.

      Steps for making a supplementary payment:
      Open Hypercore Fitness App → select [MY INFO] → select Memership Info → select Charge failed Record → [Reapy]

      Friendly Reminder: If there are suspension days during the Annual Membership period, they will not be refunded after payment makeup; for Monthly Subscription Membership, the membership subscription status will be extended after payment makeup.
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      Open Hypercore Fitness App → select [MY INFO] → select your Subscription Membership card → select [REPAY] to complete make-up payment.

      Friendly Reminder:
      1.Monthly subscription must be settled before the membership expiration date.
      2.If there are suspended days during the membership period, they will not be refunded after settlement.
      3.The credit card used for settlement is for one-time payment only and will not be bound as the default credit card.

  • Corporate

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      We can provide customized discounts packages, activities, classes, etc... for corporate/brand employees/customers to enjoy and participate in exclusive fitness and health experiences!

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      Employees/VIP customers of corporations/brands can enjoy exclusive discounts by presenting verifiable documents (such as employee ID, business cards, invitation cards, secret passcodes, etc.) to Hypercore Fitness's online customer service. Let your employees/VIP customers experience a exclusive fitness and wellness journey!

      If you are interested in corporate discount programs, please email [email protected]

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      Want to promote a culture of fitness and wellness within your company? Your company can deposit funds into the Hypercore Fitness Corporate Account and share them with your employees!

      If you are interested in the corporate deposit program, please email [email protected]

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      Want to boost corporate cohesion or provide brand VIP a unique experience? Hypercore Fitness can customize exclusive activity courses for your needs, such as activity courses, teachers, class date, time, etc.!

      If you are interested in corporate package classes, please email your requirements to [email protected]

  • Group Class

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      Hypercore Fitness is a platform for certified coaches to launch their Products/Services for Members to purchase and book.
      You can find a different categories and levels of Group Classes on Hypercore Fitness App offered by coaches with various qualiticaions and experiences!

      Open Hypercore Fitness App → select [PRODUCTS] → select [CLASSES] → select [GROUP] and you can view classes base on coach profile or schedule view.

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      Check Group Classes:
      *Open the Hypercore Fitness App → select [Class] → select [Group Class] → swipe the top [Date] to query the course.
      * Go to Hypercore FB Page and find the respective Group Class album for the month.

      Note: Change of Group Class status or schedule will be announce on Hypercore Fitness App [NEWS], please check if the classes you have booked have been changed.

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      Open Hypercore Fitness App → select [PRODUCTS] → select [CLASSES] → select [GROUP] and you can view Group Classes base on coach profiles or select [SCHEDULE VIEW] on top and view Group Classes base on calendar.
      Select the Group Class you wish to participate and select [BOOK NOW] to purchase. Once the purchase is completed, your booking is successful!

      ★ [SCHEDULE VIEW] is designed with "Fit Sites", "Date", "Gender of Coach" and "Type of Class" filters.

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      Whether you are a "Member" or not, Hypercore welcomes everyone to join our Classes!
      Once you have installed Hypercore Fitness App and signed-up, you can check out and purchase the Products/Services the coaches have to offer in all our Fit Sites!

      Note: Non-"Member" without a Personal Training or Group Class booking will not have valid entry/exit QR Code to our Fit Sites. If you wish to participate in a class, please purchase before you enter.
      "Members" refer to those with "Subscription Membership" or "Day Pass".

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      All Hypercore Fitness Fit Sites have its own Group Class schedules, please check in Hypercore Fitness App or online!

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      Open Hypercore Fitness App → select [CHECK IN] on homescreen → scan QR Code at the scanner outside of Classroom / next to the space where class takes place (scanner is usually under the monitor) → check in successful when you see your name on the monitor.

      Note: Please make sure you check in when you arrive for Group Class. No-show records might affect your future bookings.
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      Group Classes must be purchased and booked at least 2 hours (inclusive) before class is scheduled to start.
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      Cancellation completed in-App before 6 hours prior to when the class is scheduled to start is entitled to a full refund.
      Cancellation within 6 hours (including) of when the class is scheduled to start is not entitled to cancellation.
      Ex: 12:00pm Group Class on 8/6 cancelled before 05:59:59am on 8/6 is entitled to full refind. There will be no cancellation or refund after 06:00 (inclusive).

      Open Hypercore Fitness App → select [FIT PAL] → select the Group Class you wish to cancel and follow the cancellation process.
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      For non-"Members" attending Group Classes, your entry QR Code is activated 60 mins before class is scheduled to start and exit QR Code is deactivated 60 mins (inclusive) after class ends. Feel free to come earlier to warm-up and use the shower after class. Make sure you take note of the time!
      Group Class QR Code expires 20 mins (inclusive) after class starts and you have not yet scanned in; this is considered no-show and not refundable.

      If you are a "Member" and you purchased a Group Class, the above limitations do not apply to you.

      Note: "Members" refer to those with "Subscription Membership" or "Day Pass".

      FAQ you might be interested in
      What is "Subscribe"??
      What is "Day Pass"??
      Entry/Exit QR Code
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      If non of the students show up 20 mins (inclusive) after class is scheduled to start, the coach has the right to consider class dismissed and leave. This is considered no-show on the student's end and is not refundable.

  • Personal Training

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      Hypercore Fitness is a platform for certified coaches to launch their Products/Services for Members to purchase and book.
      You can find a different categories and levels of Personal Training Classes on Hypercore App offered by coaches with various qualiticaions and experiences!

      Open Hypercore Fitness App → select [Class] → select [Resident Coach] or [Commercial Member] and you can view coach profiles and the Products / Services they offer.
      You can also fill in the following form and we will recommend a coach for you.

      Note: It is recommended that you contact the coach and discuss your fitness goals prior to purchase!

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      Open Hypercore Fitness App → select [PRODUCTS] → select [CLASSES] → select [PERSONAL] → select coach profile → select the Personal Training plan you wish to purchase → select [BUY NOW] and follow the payment process. Purchase is completed upon confirmed payment.

      Note: It is recommended that you contact the coach to confirm date, time and Fit Sites for the class prior to purchase!



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      Whether you are a "Member" or not, Hypercore welcomes everyone to join our Classes!
      Once you have installed and signed-up to the Hypercore Fitness App, you can check out and purchase the Products/Services the coaches have to offer in all our Fit Sites!

      Note: Non-"Member" without a Personal Training or Group Class booking will not have valid entry/exit QR Code to our Fit Sites. If you wish to participate in a class, please purchase before you enter.
      "Members" refer to those with "Subscription Membership" or "Day Pass".

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      For non-"Members" attending Personal Training Classes, your entry QR Code is activated 60 mins before class is scheduled to start and exit QR Code is deactivated 60 mins (inclusive) after class ends. Feel free to come earlier to warm-up and use the shower after class. Make sure you take note of the time!
      Group Class QR Code expires 20 mins (inclusive) after class starts and you have not yet scanned in; this is considered no-show and not refundable.

      If you are a "Member" and you purchased a Personal Training Class, the above limitations do not apply to you.

      Note: "Members" refer to those with "Subscription Membership" or "Day Pass".
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      Cancellation must be completed before 24 hours prior to when the class is scheduled to start.
      Ex: 12:00pm Personal Training Class on 8/6 cancelled before 05:59:59am on 8/5 is entitled to the return of class voucher. Cancellation after 12:00pm (inclusive) on 8/5 is not entitled to the return of class voucher.

      Cancellation of Personal Training Class must be done through contacting and confirming with the coach!
      Open Hypercore App → select [PRODUCTS] → select [CLASSES] → select [PERSONAL] → select the respective coach → select the [CHAT ICON] to contact the respetive coach for cancellation!
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      If the student does not show up 20 mins (inclusive) after class is scheduled to start, the coach has the right to consider class dismissed and leave. This is considered no-show on the student's end and is not refundable.
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      Payment for this course (service) voucher via credit card/debit card or prepayment for this course (service) via credit card/debit card has been safeguarded by Bank SinoPac. The funds are deposited into a designated escrow account at Bank SinoPac, exclusively for this purpose. The escrow period starts from MM/DD/YYYY (date of sale) and ends on MM/DD/YYYY (at least one year).
      Members can utilize the voucher number provided in Purchase Summary to access the 【Sinopac Voucher and Account Inquiry System】 athttps://acquirer.sinopac.com/voucherreport/voucherandaccount

  • InBody / Fitness Data / Equipment

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      Hypercore Fitness Fit Sites are equipped with InBody Scan Machines to provide you regular full body composition report.

      Members without "Subscription Membership":
      Open Hypercore Fitness App → select [MY INFO] → select [1-day Pass] → select [Day Pass + InBody Package]. Once payment is completed, you can enter and use the InBody Scan!

      Members with "Subscription Membership" have 1 free InBody Scan per month. Unused InBody Scan will expire with the monthly membership and cannot be accumulated. To purchase more:
      Open Hypercore Fitness App → select [FITNESS DATA] → select [SCAN] under InBody section → select [BUY]. Once payment is completed, you can enter and use the InBody Scan!

      Note: Purhcased InBody Scan is only valid for the day. Expired InBody Scan will not be refunded or reissued.

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      Open Hypercore Fitness App → select [FITNESS DATA] → select [SCAN] → select [Activate QR Code for Scan] → and follow the process displayed on the App and InBody Screen.

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      Open Hypercore Fitness App → select [FITNESS DATA] → select [InBody - More] → select the date and time of the reports you wish to view, or scroll down to [SEE MORE] for the detailed report.

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      The following could cause unsuccessful InBody Scan: * If you wore socks for the scan
      * If your hands/feet are too dry
      * If your InBody QR Code is not scanned properly
      * If you used the wrong QR Code

      Please follow instructions on Hypercore App and InBody screen. If you have any questions, contact Hypercore Fitness LINE@ Customer Service.

      NOTE: Damage of InBody Scan Machine will result in cancellation of your Hypercore Membership and will be required to compensate for the damage.


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      Do not use equipment with a "維修中" / "Maintenance" / ""Do Not Use"" sign.
      If the equipment malfunctioned while you are using it, please stop immediately and notify on-site staff or Hypercore Fitness LINE@ Customer Service.

      Note: Stair Climbers are designed with larger gaps, please make sure your personal belongings are stored safely (earphones/ keys / mobile phones / earrings / bottle caps / etc...). If for any reason they fall into the gaps and cause the equipment to malfunction, you will be required to compensate for the damage.

  • Fit Sites

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      Hypercore Fitness Wi-Fi Information

      account:hypercore
      password:hihypercore


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      Entry/Exit QR Code on Hypercore Fitness App is required for all Fit Sites, please always remember to bring your mobile phone!
      Some Fit Sites come with pay-as-you-go power banks if your phone's battery is low. Charging cable not included.
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      To continuously improve our Fit Sites, Hypercore is closed for 1-2 days per month for disinfection, maintenance and updates. Maintenance Dates are announced on Hypercore Fitness App [NEWS], our FB page and entrance of each Fit Sites. Make sure you check every month!
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      All Fit Sites are equipped with showers and hair dryers. Please bring your own toiletries and towels.
      Hair dryers are for drying hair only, do not use to dry clothes, shoes, etc... items other than your hair.
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      Please bring your own towel.
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      You're welcome to use the lockers during operating hours. Please bring your own lock.
      Please make sure to bring all your belongings before you leave.
      After operation hours, all lockers will be cleared out and locks will be cut.
      Lockers are not available for rental.
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      Please wear appropriate workout, fitness or exercise apparel. Proper workout shoes must be worn at all times, except in areas where shoes are not allowed.
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      Dropping weights is not allows in Hypercore Fitness Fit Sites. Please use drop pads when using weights.
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      Lost items will be registered and temporarily kept by on-site staff. It is recommended that you contact the on-site staff/Hypercore Fitness hypercore online customer service at the following time to inform you of the lost items you want to find (a complete description is required) and collect them. Please cooperate to fill in the relevant information.

      Lost and found hours:
      06:00-11:00 / 12:00-14:30
      Please go to the scene to find [security personnel] to confirm and collect

      22:00-22:40
      Please go to the scene to find [Resident Coach] to confirm the receipt

      The rest of the time does not provide pick-up service

      The following valuables are excluded: wallets, mobile phones, IDs, credit cards, keys

      Note: Do not bring valuables into the venue. If you need to check whether there are missing items on the monitoring screen, please report to the police station and contact online customer service. Inspection takes 3-5 working days.
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      Peak hour for each Fit Site is as follows
      Xinyi Songren: Mon-Fri before 09:00, 11:30-13:30 and 18:00-22:30
      City Hall: Mon-Fri before 09:00, 11:30-13:30 and 18:00-21:30
      Neihu Chenggong: Mon-Fri 19:30-22:30
      Zhonghe Zhongshan: Mon-Fri 18:00-22:00
      Taichung Taiwan Blvd: Mon-Fri 18:00-22:00
      LinKou shiwei:Mon-Fri 19:30-22:30
      Taoyuan Arts District:Mon-Fri 19:30-22:30


      Open Hypercore Fitness App → select [FIT SITES] → select the Fit Site you wish to visit and you will see the number of people on site.
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      You can only drink water or whey protein in each sites.
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      There are water dispensers in each sites.

  • Entry/Exit Fit Sites

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      During opening hours, open Hypercore Fitness App → select [CHECK IN] on homescreen → check the box to confirm your health status → measure your tempurature at the gateway → scan your QR Code and enter.
      To exit, simply open the QR Code again and scan out.

      Note: All Fit Sites are equipped with CCTV, attempt to scan multiple entry with the same account will result in cancellation of your Membership.
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      CANNOT ENTER
      * Do you have a valid Entry QR Code?
      Check if you have purchsed any Membership or Classes
      Purchase "Day Pass"
      Join "Subscription Membership"

      * Entry QR Code has not yet been activated / has expired
      Group Class Entry/Exit Time Limit
      Group Class Entry/Exit Time Limit

      ＊"Subscription Membership" Billing/Deduction Failure
      If you've subscribed to Membership, please check your payment status.
      "Subscription Membership" Billing and Payment Failure

      ＊Temperature Measurement Failed
      Please point your forehead to the camera on the gateway to measure your body temperature before scanning the QR Code to enter our Fit Sites.

      ＊QR Code not aligned with scanner
      Please make sure the QR Code is aligned with the scanner.
      Entry/Exit QR Code

      ＊Your account was not checked out
      If the gateway shows that your account has not yet checked out (重複簽到入場), please contact Hypercore LINE@ Customer Service and provide the Fit Site you are at, your name and mobile number.
      Note: Do not lend others your account!
      Online Customer Service

      ＊Time on mobile is different from gateway
      Please try the following
      iOS system: Go to Settings → General → Date & Time → Set Automatically (ON)
      Android system: Go to Settings → System → Date&Time → Automatic date&time (ON)
      Note: Wording on each mobile might be different.


      CANNOT EXIT

      ＊Exit QR Code has expired
      Group Class Entry/Exit Time Limit
      Group Class Entry/Exit Time Limit

      ＊QR Code not aligned with scanner
      Please make sure the QR Code is aligned with the scanner.
      Entry/Exit QR Code

      ＊Your account was not checked in
      If the gateway shows that your account has not yet checked in (重複簽退離場), please contact Hypercore LINE@ Customer Service and provide the Fit Site you are at, your name and mobile number.
      Note: Do not lend others your account!
      Online Customer Service

      ＊Time on mobile is different from gateway
      Please try the following
      iOS system: Go to Settings → 一般 → 日期與時間 → 自動設定（開啟）
      Android system: Go to Settings → System → Date&Time → Automatic date&time (ON)
      Note: Wording on each mobile might be different.

  • Invoice/Uniform No.

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      When you make payment for your purchase, please select the Receipt Type you wish to receive and fill in the necessary information. Please make sure your E-Mail is correct and valid! E-Receipt will be sent to your E-Mail via ezPAY.

      Note: If you select E-Receipt Carrier (mobile) or sent via E-mail, we will not be able to apply Uniform Number to the receipt.
      Hypercore Fitness will not alter invoices that have been issued for 10 days or more (including invoices from previous years).
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      When a purchase refund is successful, you will receive a Debit Note in your E-Mail and the money will be refunded to the original payment method in 7-14 days.
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      If you would like to Add/Cancel/Replace Invoice and Tax ID Number, please receive the form at our online customer service, fill in and chop the “Invoice Reissue Application” with company stamp.
      Mail the original application to Hypercore Fitness Customer Services at 12F., No. 143, Fuxing N. Rd., Songshan Dist., Taipei City 105, Taiwan (R.O.C.).
      Upon confirmation of your application, we will reissue the invoice to you via E-mail.
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Hypercore Fitness Center is a gym with a subscription fee, just like Netflix. We provide the most human-biomechanics-meet training machines from CYBEX and Life Fitness. Here, you can enjoy a spacious environment and natural lighting. With professional training courses and a comfortable environment, it's your best choice to workout.

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